Cloud based appointment scheduling application for retail businesses

ScheduleHub is an omni-channel customer engagement platform that helps connect with your customers to increase sales, improve loyalty, capture and convert walk-aways, uplift customer satisfaction scores, and reduce cost through efficient customer journeys.

APPOINTMENT SCHEDULING

Intelligent scheduling capabilities enabling customers to book an appointment to meet with your store staff. User and Application Interfaces for your website, mobile app, in-store and call centre.

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QUEUE
MANAGEMENT

Integrated arrival and queueing management for walk-ins and bookings, providing both concierge and self-service facilities, as well as customer apps for monitoring queue position.

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LOCAL RETAIL
CALLING

Qualified outbound lead lists provided for retail staff to call their customers, with full integration to appointment scheduling to complete the acquisition and retention lifecycle.

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DIGITAL
INTERACTION

With ScheduleHub your stores can offer a technology enabled meet and greet service, concierge experience and self-serve signage

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LOCATION
UPDATES

With multiple stores or locations, managing Google My Business data locally is simplified with an automated solution.

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ScheduleHub Platform

Multiple opportunities to connect customers and retailers in a store environment.
1
2
3
4
5
6
7
1

Self serve

2

Video concierge

3

Concierge & queue management

4

Store advisor contact management

5

Beacon enabled app

6

Omnichannel appointments

7

Digital signage

1 Self serve

2 Video concierge

3 Concierge & queue management

4 Store advisor

5 Beacon enabled app

6 Omnichannel appointments

7 Digital signage

A Flexible Appointment Making Solution

  • API integration
  • White labelling/branding
  • Customisable
  • Available across multiple channels & devices: desktops, mobile app, self-service kiosks

Benefits of Enterprise Appointment Scheduling and Queue Handling

Increase customer acquisition and upsell

Improve loyalty and reduce churn

Capture walkaways and convert to sales

Improve customer satisfaction survey scoring, customer experience and customer journey

Create more appointments using local retail advisors

Scale to serve millions of customers

Customer Testimonials

 

“ScheduleHub was key to getting our business back on track during the pandemic. Lockdowns and government guidelines meant we had to manage the flow of people in and out of the store when we re-opened. The virtual queuing element allowed us to manage walk-ins systematically and those who didn’t want to wait could just book an appointment online or via the ScheduleHub app.”

Enterprise high street retailer

“Using ScheduleHub has saved countless hours each week that were usually spent on diary management. Customers can book and manage their own appointments without the need for us to hire additional admin staff. As a small independent business, ScheduleHub has helped us grow and we’re even looking at opening up a second location.”

Small business high street retailer

Case study

Problem

Client was relying on manual diary management and walk in customers across all sites.

Solution

Cient implemented 3 key ScheduleHub modules across all stores – online appointment scheduling, queue management and local retail calling

Results

Appointment scheduling

  • Overall sales increased by 15% in 8 weeks
  • Overall customer satisfaction survey scores improved by 33%
  • Stores experienced immediate impact in customer engagement, providing seamless online to in-store capability
  • Staff were fully informed for the caseload each day and ready on time to greet customers.

Queue management

  • 39% reduction of customer waiting time during peak hours
  • Balanced prioritisation of walk-in and pre-booked customers
  • 14% decrease in customer walk outs.

Local retail calling

  • Increased store footfall with more than 4,500 additional interactions from scheduled appointments
  • Improvement in the quality of customer engagement, leading to increased conversations
  • Empowerment of store staff to manage their local customer base, creating an ownership of the customer relationship.

ScheduleHub enables rapid and scalable personalised journey management. Based on cloud technology, appointment scheduling and queue management ease the customer journey, adding value and efficiency.

The channel-neutral approach is unique in the industry – a true customer-centric offering which unites shoppers with real people, regardless of where they start their journey. All accessible through a comprehensive API.

C-Centric: re-engineering customer to company interactions, connecting shoppers to real humans.

Delivering better journeys, improved experiences, higher acquisitions, more efficient upsell and cross sell.

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