Appointment Setting for Retail Business
ScheduleHub for efficient diary management and customer appointments
Features
We’ve built an enterprise ready, highly scalable, flexible, secure system, that can be quickly and easily integrated into your existing eco-system.
Online Appointment Scheduling
Our scheduling tools enable your customers to book themselves to meet with your advisors at any location. Integrates with your website giving full control to your web designer or seamlessly hosted on a microsite.
Agent Interfaces
Your retail staff are your front-line. We provide them the tools, such as a tablet-based interfaces, to manage the flow of customers in your stores. Such tools provide opportunity to book a customer to see an advisor, providing them a VIP experience to your brand.
Self Service
Where walk-aways can affect customer satisfaction, we provide self-service technology that can help capture customers who wish to transact, but don’t wish to wait.
Rather than a customer being put off by a busy store, allowing them to arrange a time they can see someone provides a powerful tool to prevent churn and provide opportunity for acquisition.
Smart Integration Engine
Built for tight integration with staff scheduling systems, ensures your staff availability is always there for your customers.
API
With our rich set of API’s you can enable B2C and B2B scheduling of appointments through your own business applications, such as CRM, ERP and Call Centre Platforms. Integration allows for simpler and faster scheduling, reduce keystrokes and mouse clicks, stops duplicate data and removes the risk of incorrect data entry.
Mobile App SDK
For iOS or Android, our SDK provides you with all the necessary tools to quickly and easily add appointment scheduling capability to your mobile app.
Benefits
Built for tight integration with staff scheduling systems, to ensure your staff availability is always optimal for your customers.
Increase your bottom line through more upsell
Face to face appointments are a proven tool to drive business, increasing the likelihood that a purchase will be made.
Reduce walk-aways
Customers are most likely to abandon your store when the wait exceeds 6 minutes, leading to negative customer satisfaction scores and sales loss.
Whilst reducing queues will reduce your walk-aways, that’s not always possible, particularly in challenging circumstances, such as if you’re a staff member down and have an influx of lunchtime trade.
Self-Service technologies provide opportunity to capture your customers.
Efficiently acquire more customers
Efficient acquisition of “new-new” customers provides further optimal increase in sales. With an advanced agent availability engine that is tightly integrated with Workforce Management, you can be sure of having the right member of staff available for your new customers.
Improve customer experience, reduce churn and increase loyalty
Providing a premium level of service, your customers will be engaged with your brand from the start, being able to communicate their needs and who they are to your business, helping both sides prepare for the inevitable meeting.
Timely communications
Personalised appointment reminders and notifications for customers by email and SMS
Strategic input
Comprehensive reporting features and business insights for decision making
C-Centric: re-engineering customer to company interactions, connecting shoppers to real humans.
Delivering better journeys, improved experiences, higher acquisitions, more efficient upsell and cross sell.
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