Queue Management
for Retail Business
ScheduleHub for real time management of customer queues
Queue Management
Features
We’ve built an enterprise ready, highly scalable, flexible, secure system, that can be quickly and easily integrated into your existing eco-system.
Concierge
Arrival and store management tool for walk-ins and appointments.
Self-Service
Reduce your walk away’s by ensuring every customer can be seen.
Agent App
Empower your staff to seamlessly and invisibly register transactions.
Customer App
See your queue position in real time, and receive notifications when you’re next to be seen.
Strategic input
Comprehensive reporting features and business insights for decision making
Benefits
Built for tight integration with staff scheduling systems, ensures your staff availability is always there for your customers.
Reduce queues & empower your customers
No one likes queuing, least of all your customers. Queue management techniques such as virtual queueing have been around for some time, using physical tokens such as tickets to maintain a place in the queue. ScheduleHub provides the ability to decentralise the waiting experience by providing access to the queue through it’s “Customer Queue Position” capabilities.
Reduce walk-aways
With a strong link to negative NPS and loss of sales, customers are most likely to abandon your store when there is a wait of more than 6 minutes.
Whilst reducing queues will reduce your walk-aways., that’s not always possible, particularly in challenging circumstances, such as you’re a staff member down and have an influx of lunchtime trade.
Self-Service technologies provide opportunity to capture your customers.
Simple business rules
Manage both appointments and walk-ins with simple business rules, balancing priorities according to your sales demands.
Speed up sales
Speed up the throughput of sales with an organised store.
Customer choice
Flexible with walk in customers as well as booked appointments
C-Centric: re-engineering customer to company interactions, connecting shoppers to real humans.
Delivering better journeys, improved experiences, higher acquisitions, more efficient upsell and cross sell.
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