Digital Interaction
for Retail Business
ScheduleHub uses technology to improve customer experience
Digital Interaction
Features
- Offers a welcome & check in service powered by tablet device
- Concierge manages the interface between advisor and customer
- Concierge controls the queue within the store
- Digital signage aligns with concierge updates & presents wait times
- Digital signage in store and windows enables immediate engagement via scan or text
- Display real time queue positions/wait times
- Display appointment bookings
Benefits
- Customer data is current, accurate and immediately available
- Single point of contact in-store and clearly visible
- Digital signage communicates appointment and queue status enabling the customer to use wait time wisely
- Upsell, cross sell and appointment setting can be realised from window signage, 24/7
- Ability to promote local offers and vouchers for instant redemption
- Increased store traffic, appointments and sales
C-Centric: re-engineering customer to company interactions, connecting shoppers to real humans.
Delivering better journeys, improved experiences, higher acquisitions, more efficient upsell and cross sell.
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